set-up FAQ
Please check the set-up video to follow the steps get the device connected: https://luminicam.com/set-up-video/
Please make sure that the WiFi you connect to is a 2.4GHz WiFi network. Enter the WiFi password and tap “Next”. When you see the prompt saying “Attention Please,” tap “Confirm”. Important: The camera does not support 5GHz WiFi, so please be sure to use a 2.4GHz network. If your device is not connected to the network, press the “RESET” button on the camera and then tap the “+” symbol on the app to add the device again.
When the app displays a QR code on its screen, point the camera lens towards the screen. Make sure the distance between your phone and the camera is 6 to 14 inches. If the camera can’t read the code, try placing your phone on a desk with the screen facing up towards the camera. Also, avoid any bright lights that could cause screen reflection.
Certain phone systems may not be compatible with the app. Please ensure that you have updated to the latest Android or iOS system version. After updating your system, restart your phone and reinstall the app. However, if you already have the latest system version, try uninstalling the application and then reinstalling it.